Terms & Conditions
By booking directly with the Franklin Apartments and/or their 3rd party hotel websites you agree to the following terms and conditions.
GENERAL
The Franklin Apartments reserves the right to refuse service and cancel any reservation that does not meet the following terms and conditions. You must be at least 18 years old to make a reservation. To stay at The Franklin Apartments, a person under 18 must be accompanied by an adult, A valid credit card for pre-authorisation of $300 per room per day, and a photo ID will be required on arrival if requested.
CANCELLATION
Bookings may be cancelled up to 2 days prior to arrival with no penalty. After that time the total value of the accommodation will be charged to the credit card on file. One night will be charged for people who do not check in on the date of their booking (no-shows).
*Please Note: This Cancellation Policy does NOT apply to Special Discounted or Promotional Rates – refer to the Cancellation Policy on your confirmation email that will be specific to your booking.
CANCELLATIONS FOR DISCOUNTED AND PROMOTIONAL RATES
For example Advanced Purchases Rates, multiple-night stays and “Stay 2 and Save” Advance purchases and other specials will be charged at the time of booking. Advance purchases and other specials are non-refundable or transferable to another date.
CHECK IN AND CHECK OUT
The Check-in time is 2:00pm. Check-out time is 10:00am. Changes to check-in or check-out times can be arranged in advance directly with the hotel, changes are subject to availability and incur additional charges.
AT CHECK IN
A valid credit card for pre-authorizations of $300 per room per day and a photo ID will be required on arrival.
Payment by third-party credit cards (Charge Back) may be arranged in advance by contacting the hotel directly. This service is offered to corporates only.
RATES AND CHARGES
We accept only Visa and Master cards and incur a surcharge of 1.2% for Visa % Mastercard transaction and AMEX surcharge is 2%. All prices are quoted in Australian dollars, per room, per night, and include GST. Direct bank transfers are also accepted prior to arrival for payments. This service is offered to corporates and groups only.
CHILDREN
Children of any age are welcome. Children aged 4 years and above are considered adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
ADDITIONAL BEDS
Roll-away beds for guests over 12 years of age are available at an additional charge of $30 per night and must be pre-paid and arranged prior to arrival and are subject to availability, Roll-away beds can only be used in certain room types.
GUESTS LIABILITY
All guests will be liable for any loss or damage to their accommodation booked and its contents, fair wear and tear accepted. All guests agree to pay the rate quoted for the entire stay and any additional charges that are billed to the room before, during, or after the stay; including but not limited to mini-bar and food and beverage outlets. Our property is non-smoking. Any guest smoking in their room may be asked to leave the hotel and will incur a charge of $300 for having the room off-line for cleaning and deodorizing. Guests’ rights are protected under the Civil Laws (Wrongs) Act 2002 CLICK HERE
BEST RATE GUARANTEED
The Franklin Apartments guarantees all guests will get the Best Available Rate when they book direct with the hotel either by phone, email, or on the hotel’s own websites. The Best Rate Guarantee does not apply to unpublished rates or advance purchase offers. The Best Rate Guarantee does not apply if the lower rate is achieved via a currency conversion and when comparing rates both rates must have tax included or tax excluded to ensure a fair comparison.